LuckyElf Privacy Policy

At LuckyElf, we respect your privacy and are committed to protecting the personal data you share with us when you visit LuckyElf Casino.com or use our services. This policy explains what information we collect, why we collect it, how we use it, and the rights you have over your own data. By registering an account at Lucky Elf, you confirm that you have read and understood this policy and agree to the practices described below.

Information We Collect

We collect several categories of information in order to operate LuckyElf Online Casino, verify your identity, process payments and comply with our licensing obligations under the Anjouan Gaming Commission. We gather this information directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers.

• We collect registration data such as your name, date of birth, email address, phone number and country of residence.
• We collect identity verification documents, including passport details, identification cards, proof of residence and statements verifying the source of funds.
• We record your transaction history, including deposits, withdrawals, bonus activity and wagering patterns.
• We track your gaming activity, including games played, bets placed and ComPoints earned, to improve our services and administer our loyalty program.
• We automatically collect technical information such as your IP address, device type, browser type and session data through cookies and similar technologies.
• We may collect communication records when you contact our Elf's Helpdesk via live chat, email, Telegram or WhatsApp.

Why We Ask for KYC Documents

Our identity verification process may require documents in the Latin or Cyrillic alphabet; otherwise, we may ask for video verification showing you presenting the documents. We hold refunds and withdrawals until verification is complete, and if we cannot reach you by email or phone within two weeks of a withdrawal request, we lock the account for incomplete KYC. Winnings may be forfeited if full KYC is not provided within 40 days of our request.

How We Use Your Information

We use the data we collect to operate our platform safely, process your transactions and personalize your experience at LuckyElf. Our purposes for processing your information include the following.

• We use your data to create and manage your account, including login credentials for lucky elf casino login purposes.
• We use your information to process deposits and withdrawals through methods such as Visa, Mastercard, Interac, Apple Pay and various cryptocurrencies.
• We use transaction data to detect fraud, prevent money laundering and comply with our Costa Rica-based operator's legal obligations.
• We use your gaming activity to calculate ComPoints, VIP status, cashback and eligibility for promotions such as Daily Drops and Elves' Pick of the Week.
• We use your contact details to send you service messages, account notifications and, where you have consented, marketing communications about bonuses and tournaments.
• We use IP address data to confirm that you are not using a VPN, as required by our registration terms; we may confiscate funds and suspend access if we detect an overlap of IP addresses between accounts.

Legal Basis and Data Sharing

We process your personal data based on the performance of our contract with you, our legitimate interest in preventing fraud and ensuring security, and compliance with our gaming license. We do not sell your personal data to third parties. However, we may share your information in limited circumstances described below.

• We share data with payment processors, including CoinsPaid for cryptocurrency transactions, to complete your deposits and withdrawals.
• We share information with identity verification providers to confirm your age and identity.
• We may disclose data to regulators, law enforcement or auditors where required by the Anjouan Gaming Commission or applicable law.
• We may share data with service providers who support our live chat, email and app infrastructure under confidentiality obligations.

Cookies and Tracking Technologies

Here at LuckyElf, we use cookies and similar technologies to keep you logged in, remember your preferences and analyze how players interact with our desktop site, mobile browser version and our installable app for iOS and Android. You can control cookies through your browser settings, although disabling certain cookies may affect your ability to use some features of our site.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax and licensing obligations. If your account becomes dormant after six consecutive months without login, we may charge a monthly administrative fee while the balance remains positive, and we continue to retain your data in line with our regulatory duties. Where we no longer need your data for these purposes, we securely delete or anonymize it.

Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss or misuse. Our systems use encryption for sensitive transactions, and our staff are trained to handle your information responsibly. Despite these measures, no system is completely secure, and we encourage you to use strong Dd]KT}_!0S1H6&Fjs and keep your login details confidential.

International Data Transfers

Because LuckyElf Online Casino serves players across Canada, Australia, New Zealand, Germany, Switzerland and Ireland, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica where our operator Metlait SRL is based. We take appropriate steps to ensure that any such transfer complies with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. We aim to honor these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where we rely on consent as our legal basis.

To exercise any of these rights, you can contact our support team at support@LuckyElf Casino.com, through our 24/7 live chat, our Telegram channel or our WhatsApp channel.

Children's Privacy

LuckyElf Online Casino is intended only for adults of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete that information promptly.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including the United States, the United Kingdom, Germany, France and several others listed in our terms. If you access Lucky Elf from a restricted jurisdiction, we reserve the right to suspend your account and withhold any associated data processing beyond what is legally required.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of LuckyElf Online Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you would like to exercise your privacy rights, please reach out to our Elf's Helpdesk via live chat available 24/7, by email at support@LuckyElf Casino.com, or through our Telegram and WhatsApp channels. We are here to help you understand how your information is protected at LuckyElf.